FAQ
FREQUENTLY ASKED QUESTIONS
Product
Different products have different MOQ, please consult customer service for details.
The package of powder is always 25kg/drum, the inner layer is double waterproof plastic bags. For small bags, we use Aluminum foil bag and water-proof bags inside.
The package of liquid is 190kg/big iron bucket, 25kg/ plastic bucket, and Aluminum bottle for small quantities.
For OEM products, we supply different size and design of bags or bottles.
We are happy to provide samples free of charge, you only need to pay for the shipping cost. Please consult customer service for details.
Our R & D department has a total of 6 personnel, and 4 of them have more than ten years of industry experience. In addition, our company has established R & D cooperation with 14 universities and research institutions in China. Our flexible R & D mechanism and excellent strength can satisfy customers’ requirements.
Payment
We accept Bank transfer, Western Union, Paypal, Money gram and Alipay.
In addition, 30% T/T deposit, 70% T/T balance payment before shipment.
More payment methods depend on your order quantity.
Shipment
Yes, we always use high-quality packaging for shipping. We also use special dangerous packaging for dangerous goods, and certified refrigerated shippers for temperature-sensitive goods. Specialized packaging and non-standard packaging requirements may incur additional costs.
The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way.
We support FedEx, DHL, UPS, EMS, Sea shipping and Air shipping. In addition, we have our special transport line to different countries.
For small orders, the lead time is about 5-7working days.
For mass production, the lead time is 10-20 days after receiving deposit payment.
It depends on different products and requirements from clients.
Quality Control
From raw material to finish products, our company has strict quality control process.
Yes, we can provide most documentation including Certificates of Analysis /TDS; MSDS; Origin, and other export documents where required.
After-sale Service
We guarantee the high quality of our products. Our promise is to make you satisfied with our products. Our after-sales service aims to provide support and assistance to customers after purchasing our products. Here are some key aspects of our after sales service:
If the product has quality problems or does not match the description, customers can provide relevant evidence (such as photos, videos or third-party test report) and apply for a replacement. We will bear all shipping and handling costs.
Our professional technical support team can help customers with any technical questions or concerns about our products. Our team is ready to provide prompt and knowledgeable assistance.
If you have any dissatisfaction, please send your question to herbinfo@163.com. We will contact you within 24 hours, thank you very much for your tolerance and trust.
Please note that in order to protect your rights and interests, please check the integrity and quality of the product in time after receiving it. If there is any problem, please contact our customer service team as soon as possible, we will try our best to provide you with a solution. Thank you for your trust and support to our company!
